At gardeners.pk, we strive to ensure that every plant arrives healthy and vibrant. Due to the delicate nature of live plants and to maintain their well-being, we have a specific return policy in place.
Our Policy:
Damaged on Arrival: If your plant arrives damaged or in poor condition, please contact us immediately with clear photos of the plant and packaging. We will assess the situation and work with you to find a satisfactory solution, which may include a replacement or refund.
Plant Health Guarantee: We guarantee the health and quality of our plants upon delivery. Once a plant has been received in good condition, we do not accept returns or exchanges due to the risk of plant stress or damage during transit.
Exceptional Circumstances: In exceptional cases where a plant needs to be returned, we require proof that the plant arrived safely and was cared for appropriately. We reserve the right to evaluate each return request on a case-by-case basis.
Contact Us:
If you have any questions or concerns about our return policy or need assistance with a plant-related issue, please reach out to our customer service team. We are here to ensure that you have a positive experience with your plants from gardeners.pk.
